Terms and Conditions

Terms & Conditions

Estimated delivery times
Australia: 7-20 business days
Canada: 7-20 business days
New Zealand: 7-20 business days
United Kingdom: 2-5 business days
United States: 7-20 business days
Europe: 4-15 business days

I’ll do my best to meet these delivery estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

Are customs / import duties charges included in the item / shipping price?
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
Customs fees are normally charged by the freight company or collected when you pick the item up. These fees are not additional delivery charges.
Please do not ask us to mark your parcel as a ‘Gift’ or fabricate the value of the item, as I would be committing an offence if I did.
Please be aware, VAT is not included in the prices shown and I am not VAT registered to collect VAT.

Returns, Cancellations and Failed Deliveries:
I gladly accept returns and cancellations. Contact me within: 14 days of delivery.
Send items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase

Returns
Please contact me before returning or thinking of returning an item, as a return may not be necessary, depending on the circumstances.
If the item(s) is damaged in transit, return postage will be refunded. Item(s) are to be returned within 30 days.

If it is a change of mind purchase, items can be returned to seller, but buyer bears the cost of return postage. Item(s) to be returned within 30 days. A refund will be issued upon receipt of item, minus the original postage costs.

If the item(s) is not returned in its original condition the buyer is responsible for any loss in value and this amount will be deducted from the refund amount.

If the item(s) I receive back is different from the item sent to the buyer, then no refund will be issued.
What happens if a buyer does not arrange re-delivery / item is returned to sender?

In the event of a a failed attempted delivery, in which the buyer does not collect their item(s) from the Postal Service or arrange a re-delivery of their item(s) and the item(s) are sent back to the sender (myself) evenutally, upon receipt of the item(s), I will issue a refund, minus the original postage / shipping costs.

This also applies if a buyer has used an incorrect address when ordering. It is up to the buyer to ensure the correct address is specified.

Any request to change the address is not permittable, as to comply with seller protection, a seller has to send to the address on the order.

Sizing details
The size / dimensions of items are included in the item description.

Gift wrapping and packaging
I do not off a gift wrap service at present.

All items are carefully wrapped in bubble wrap, large items will be shipped in boxes, smaller items like jewellery, silver spoons are carefully wrapped in bubble wrap and corrugated cardboard and are shipped in jiffy bags.

Cigarette card albums are shipped in Manilla board backed envelopes, as are postcards.

Books will be well wrapped in acid free tissue, then packed and shipped in jiffy bags with a cardboard back, very large books will be shipped with more protection.

If you still want more information on how your item will be packaged for dispatch, please do not hesitate to contact me.

How quick are items dispatched?
I post daily Mon – Fri – except for UK Bank Holidays when the Post Office / Royal Mail is closed. The post is dispatched daily at 2pm, if an order arrives after 1.15pm, it will be dispatched the next working day (Mon – Fri – excluding UK Bank Holidays).

I do ship on Saturday mornings, if an order arrives after 8am on a Saturday, it will be dispatched on the following Monday, except if a UK Bank Holiday.

Any orders on a Sunday, will be processed and packaged and dispatched on Monday, except if a UK Bank Holiday.

Are you open to offers on an item listed in your shop?
I am open to sensible offers on most items, so please do contact me with the price you would pay for an item.

Do you ship to a PO Box and will you also accept a change of address after a purchase has been made?
I do not ship to PO Boxes, this is stated in each listing. If you order an item and your address is a PO Box, I will have to cancel the order. Please do not ask me to ship to a PO Box, I will not do so, under any circumstance.

If a purchase is made and I receive a message to request the item is to be sent to a different address, I will refund the buyer and cancel the order, as I have to ship to the payment address to be covered by Etsy Seller Protection Policy. Please make sure, the correct address is selected when purchasing an item. Thank you.

Do you have a brick and mortar shop where you have items for sale?
Yes, I have a shop in Chediston Street, Halesworth, Suffolk, opposite Market Place car park.
The shop is open Wed, Fri and Sat 10am – 2pm and Sunday’s when there are town events.

Which payment methods do you accept?
At present I accept Paypal payments.